Shipping Policy

Brand: Bagwan PerfumeryAddress: Old Bus Stand Road, Palanpur, Gujarat – 385001, IndiaEmail: order@bagwanperfumery.comWebsite: bagwanperfumery.com

Bagwan Perfumery uses Shiprocket as its primary logistics technology and shipping partner.

Shiprocket enables us to manage:

International shipping, where enabled

Shiprocket operates through its network of courier and logistics partners rather than necessarily performing every physical pickup or delivery itself.

We currently aim to deliver products across serviceable locations within India.

Availability depends on:

Shiprocket currently provides domestic courier coverage across a large number of Indian PIN codes through its courier network.

The final serviceability of your address will be determined during checkout or shipment processing.

International Shipping

International shipping may be available for selected countries and products.

International availability depends on:

Applicable documentation

Applicable taxes and duties

Shiprocket provides cross-border shipping services to numerous international destinations, but availability for a particular Bagwan Perfumery product and destination is determined at the time of shipment.

After you successfully place an order:

Your order is received by Bagwan Perfumery.

Payment is verified where applicable.

Product availability is confirmed.

The order is prepared for fulfillment.

Products are quality checked.

Products are securely packed.

The shipment is created through our logistics system.

A suitable courier partner is assigned.

A tracking/AWB number is generated.

The shipment is handed over for pickup.

Tracking information becomes available.

The shipment proceeds through the courier network.

The order is delivered to the shipping address provided by you.

Shiprocket supports automated shipment creation, courier selection, AWB assignment, pickup processing, and tracking.

Orders are normally processed after successful order placement and payment confirmation.

The estimated processing or dispatch timeline, where available, will be displayed during checkout or in your order information.

Processing time and transit time are separate.

Once an order has been packed and handed over to the courier partner, its status may change to:

Tracking statuses may vary depending on the courier partner and logistics system.

Delivery timelines are estimates and may vary based on:

The estimated delivery date displayed at checkout or within the order-tracking system should be treated as an estimate unless expressly identified as a guaranteed delivery commitment.

Applicable shipping charges may be calculated based on factors including:

International shipping requirements

The applicable shipping charge, if any, will be displayed during checkout before the order is confirmed.

Shipping rates may change based on courier rates, destination, shipment characteristics, and business rules.

For international shipments, shipping costs may also depend on actual and/or volumetric weight, destination, service type, customs requirements, and other applicable charges. Shiprocket's international rate calculation considers shipment details such as destination, actual weight, and package dimensions.

Bagwan Perfumery may offer free shipping on:

Where free shipping is available, the applicable eligibility criteria will be displayed on the website or during checkout.

Free shipping offers may be subject to exclusions and additional terms.

Bagwan Perfumery may use different courier partners depending on:

The courier partner is generally selected through our Shiprocket shipping infrastructure.

Customers may not always be able to select a specific courier partner.

Shiprocket provides courier selection and recommendation functionality based on factors such as cost, estimated pickup time, service quality, and delivery performance.

Once your shipment is dispatched, you may receive tracking information through available communication channels such as:

Shiprocket supports tracking using an AWB number, order ID, or mobile number.

You can use the tracking information provided by Bagwan Perfumery to monitor the shipment.

Courier tracking information may occasionally take time to update.

The package has not yet been scanned.

The courier has not synchronized the latest status.

The shipment is between facilities.

There is a system synchronization delay.

The courier facility is experiencing operational delays.

If tracking has not updated for an extended period, please contact Bagwan Perfumery customer support.

Shiprocket notes that tracking updates may take several hours to appear after a shipment scan.

Courier partners may make one or more delivery attempts according to their operational procedures.

Repeated failed delivery attempts may result in the shipment being returned to Bagwan Perfumery.

If a shipment cannot be delivered, it may be classified as a Non-Delivery Report (NDR) or similar status by the courier.

Customers should respond promptly to delivery-related communications to avoid return-to-origin (RTO).

A shipment may be returned to Bagwan Perfumery if delivery cannot be completed.

Repeated failed delivery attempts

Any refund, replacement, or re-shipment following an RTO will be handled according to the applicable Return & Refund Policy.

Additional shipping charges may apply for re-shipment where permitted and disclosed.

Customers are responsible for providing a complete and accurate delivery address.

Bagwan Perfumery is not responsible for delivery failures caused by incorrect or incomplete information supplied by the customer, subject to applicable law.

Customers should contact Bagwan Perfumery as soon as possible if an address correction is required.

Any request for an address change is subject to courier feasibility and service availability.

COD may be available for selected products and locations.

COD orders may require additional verification.

Bagwan Perfumery may contact the customer to verify a COD order before dispatch.

Customers should place COD orders only when they genuinely intend to receive the products.

Repeated refusal or non-acceptance of COD shipments may result in:

Such measures may be applied to prevent shipping abuse and repeated return-to-origin shipments.

Bagwan Perfumery takes reasonable care to package products securely for transportation.

Packaging may vary depending on product size, order quantity, courier requirements, and promotional packaging.

Perfume and fragrance products may require special handling.

However, transportation is performed by third-party courier partners, and unforeseen transit incidents may occur.

Customers should contact us promptly if a shipment arrives damaged or appears tampered with.

If the outer package appears:

please document the condition immediately.

Photograph the package before opening.

Photograph the shipping label.

Record an unboxing video.

Photograph the product and packaging.

Retain the original packaging.

Contact Bagwan Perfumery as soon as possible.

For damaged shipments, courier claim requirements may require evidence and/or remarks at the time of delivery. Shiprocket's international merchant documentation, for example, describes specific evidence/remark requirements for damaged, tampered, pressed, or leaked shipments.

If you receive:

Our team will investigate the issue and provide an appropriate resolution under our Return & Refund Policy.

International orders may be subject to:

These charges may be payable by the customer unless expressly stated otherwise.

Shiprocket's international shipping documentation states that cross-border shipments may be subject to customs clearance and that the sender/shipper must ensure goods are acceptable for entry into the destination country.

Customers placing international orders are responsible for ensuring that the ordered products can legally be imported into the destination country.

Perfumes and fragrance products may be subject to special transportation, customs, dangerous-goods, liquid, alcohol-content, labeling, or import restrictions in certain countries.

Bagwan Perfumery may cancel or decline an international shipment where:

The product is not permitted in the destination country.

The courier cannot legally transport the product.

Required documentation is unavailable.

Customs restrictions prevent shipment.

The destination is not serviceable.

International delivery estimates do not necessarily include delays caused by:

Bagwan Perfumery cannot guarantee the time required by foreign customs authorities.

Unless explicitly stated otherwise during checkout, international customers may be responsible for:

The amount and applicability of such charges depend on the destination country and applicable law.

The website may automatically identify unavailable destinations during checkout where supported.

Delivery to remote, rural, island, or difficult-to-service locations may require additional time.

Additional charges may apply where applicable and will be displayed or communicated where reasonably possible.

Delivery and processing may take longer during:

We will make reasonable efforts to process orders as quickly as possible.

Bagwan Perfumery will not be responsible for shipping delays caused by circumstances beyond reasonable control, including:

Where an order contains multiple products, Bagwan Perfumery may:

Where multiple shipments are created, separate tracking information may be provided.

If a product is offered as:

the expected dispatch timeline will be communicated on the relevant product page or during checkout.

If an order contains both immediately available and pre-order products, Bagwan Perfumery may ship them separately where operationally appropriate.

Orders placed during:

may require additional processing time due to increased order volumes.

The applicable shipping information will be displayed where possible.

Shipping charges may or may not be refundable when an order is returned, cancelled, refused, or undelivered, depending on:

Applicable law

Please refer to the Return & Refund Policy for detailed rules.

If a shipment is returned to Bagwan Perfumery and the customer requests re-shipment, additional shipping charges may apply where permitted.

Applicable shipping charges

For shipping-related support, please provide:

This helps us investigate shipment issues efficiently.

To protect customers and the business, Bagwan Perfumery may conduct reasonable order verification.

Repeated COD refusals

Orders may be delayed, cancelled, or converted to prepaid payment where reasonably necessary and permitted by law.

Shipping information is processed according to our Privacy Policy.

Shiprocket

Courier partners

Such sharing is necessary to fulfill and manage orders.

Bagwan Perfumery may update this Shipping Policy from time to time due to:

International expansion

The updated version will be published on this page with a revised "Last Updated" date.

Bagwan PerfumeryOld Bus Stand RoadPalanpur, Gujarat – 385001India

When contacting us regarding an order, please provide your order number whenever possible.

Logistics Partner: ShiprocketDomestic Shipping: Available for serviceable Indian locationsInternational Shipping: Available for selected destinations/products where enabledTracking: AWB / Order ID / Registered Mobile NumberShipping Charges: Calculated based on applicable shipping rules and displayed at checkoutCourier: Selected through our Shiprocket logistics infrastructureDelivery Time: Estimated at checkout/order tracking and subject to operational conditions

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