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Bagwan Perfumery Trust Guarantee

Privacy Policy

Our unwavering commitment to protecting your personal information, safeguarding payment data, ensuring AI transparency, and preserving your privacy rights across all Bagwan Perfumery digital services.

Last Updated: 18th August 202639 Complete SectionsHostinger VPS Infrastructure

Zero Data Sale Promise

We never sell, rent, or lease your personal information to third-party marketing companies for money.

Bank-Grade Encryption

HTTPS/SSL encryption, Razorpay payment tokens, and secure host isolation on Hostinger VPS servers.

AI Transparency

Clear choices and privacy guarantees when using our AI Fragrance Finder & personalization engines.

Complete Control

Full rights to request access, correction, marketing opt-out, or deletion of your data at any time.

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Section 1.overview

1. About Bagwan Perfumery

Brand: Bagwan PerfumeryAddress: Old Bus Stand Road, Palanpur, Gujarat – 385001Email: order@bagwanperfumery.comWebsite: bagwanperfumery.com

For privacy-related requests, you may contact us using the email address above.

Section 2.collection

2. Information We Collect

We collect only information that is reasonably required to provide, operate, secure, improve, and personalize our services.

Depending on how you interact with us, we may collect the following categories of information.

Section 2.1collection

2.1 Account Information

When you create an account, we may collect:

Full name
Mobile number
Email address
Password or authentication credentials
Date of birth, where voluntarily provided
Gender, where voluntarily provided
Profile information
Login and authentication information
Account preferences

If you use social login, we may receive information made available to us by the relevant authentication provider, subject to your authorization and that provider's privacy settings.

Section 2.2collection

2.2 Order and Transaction Information

When you purchase products, we may collect:

Customer name
Billing address
Shipping address
Mobile number
Email address
Product details
Quantity
Price
Discounts
Coupons
Tax information
Order number
Invoice information
Delivery information
Return and exchange information
Refund information
Payment status
Transaction reference information

We do not intentionally store complete card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment authentication credentials on our servers when payment processing is handled by a third-party payment provider.

Section 3.collection

3. Payment Information

Payments may be processed through Razorpay or other payment service providers enabled by Bagwan Perfumery.

Depending on the payment method selected, the payment provider may process payment-related information directly.

We may receive information such as:

Payment status
Transaction ID
Payment method
Payment reference
Amount
Refund status
Settlement-related information

Payment providers may process information under their own privacy policies and terms.

Section 4.collection

4. Shipping and Delivery Information

To fulfill orders, we may share relevant information with logistics and delivery partners, including Shiprocket and courier/service providers integrated through our logistics infrastructure.

Information may include:
Name
Shipping address
Mobile number
Order details
Package information
Delivery instructions
Tracking information

This information is shared only to the extent reasonably necessary for order fulfillment, shipment, delivery, returns, exchanges, and related customer support.

Section 5.collection

5. Communication Information

When you communicate with Bagwan Perfumery, we may collect and retain:

Emails
Customer support messages
WhatsApp communications
SMS communications
Phone communication records, where applicable
Support tickets
Complaints
Feedback
Reviews
Communication preferences

We may use Twilio or other communication service providers for SMS, WhatsApp, voice, or related communication services where enabled.

Section 6.collection

6. Marketing Information

If you voluntarily subscribe to marketing communications or otherwise provide appropriate permission where required, we may use your information to send:

Promotional offers
New product announcements
Product launches
Festival offers
Personalized recommendations
Discounts
Loyalty rewards
Membership benefits
Abandoned-cart reminders
Wishlist reminders
Price-drop alerts
Back-in-stock notifications
Newsletter communications

You may unsubscribe from promotional email communications using the unsubscribe mechanism provided in the relevant communication.

You may also contact us to change your communication preferences.

Transactional communications, such as order confirmations, payment notifications, shipping updates, security notifications, and important service messages, may continue where necessary to provide the service or comply with legal obligations.

Section 7.collection

7. Push Notifications

If you enable browser or mobile push notifications, we may process:

Device information
Push notification token
Notification preferences
Application information
Push notifications may be used for:
Orders
Delivery updates
Offers
New arrivals
Wishlist reminders
Price alerts
Loyalty rewards
Important service notifications

You may disable push notifications through your device or browser settings, subject to the functionality of the relevant operating system or browser.

Section 8.collection

8. Cookies and Similar Technologies

Bagwan Perfumery may use cookies, pixels, local storage, session technologies, and similar technologies.

These technologies may be used for:

Authentication
Shopping cart functionality
Wishlist functionality
Security
Website performance
Analytics
Personalization
Remembering preferences
Marketing measurement
Advertising measurement
Cookies may be categorized as:
Essential Cookies

Required for basic website operation, security, authentication, checkout, and shopping functionality.

Preference Cookies

Used to remember preferences and settings.

Analytics Cookies

Used to understand website usage and improve performance.

Marketing Cookies

Where enabled and permitted, used to measure marketing effectiveness and provide relevant advertising or promotional experiences.

Where applicable, you may control non-essential cookies through available cookie controls and your browser settings.

Disabling certain cookies may affect some website functionality.

Section 9.collection

9. Website Usage and Technical Information

When you visit our website or use our applications, certain technical information may be automatically collected, including:

IP address
Browser type
Operating system
Device type
Screen resolution
Language preference
Time zone
Pages visited
Products viewed
Search activity
Referring page
Session information
Date and time of access
Interaction information
Error and diagnostic information

This information helps us operate, secure, troubleshoot, analyze, and improve our services.

Section 10.collection

10. Analytics

We may use analytics and measurement technologies to understand:

Website traffic
Customer journeys
Product views
Conversion rates
Marketing performance
Device usage
Geographic trends
Website performance
User engagement

Analytics information may be aggregated or otherwise analyzed to improve our services.

Where third-party analytics services are used, those providers may process information according to their respective privacy policies.

Section 11.collection

11. Customer Reviews and User-Generated Content

If you submit:

Product reviews
Ratings
Photographs
Videos
Testimonials
Comments
Questions
Other content

we may display the content on our website, applications, marketing channels, or social media, subject to applicable permissions and terms.

Please do not submit personal information that you do not want to make publicly visible.

Section 12.collection

12. Wishlist, Cart and Browsing Activity

We may process information about:

Products viewed
Products searched
Products added to cart
Products removed from cart
Products added to wishlist
Purchase history
Product preferences

This information may be used to provide requested functionality and, where permitted, personalize the shopping experience.

Section 13.ai

13. AI Product Recommendations

Bagwan Perfumery may use an AI-powered recommendation engine to provide personalized product suggestions.

Recommendations may consider information such as:
Products viewed
Purchase history
Wishlist
Search activity
Product categories
Fragrance preferences
Shopping behavior
Seasonal preferences
Interaction history

AI recommendations are intended to assist customers and do not constitute professional, medical, financial, or other regulated advice.

Where required, customers will be provided appropriate choices regarding personalization.

Section 14.ai

14. AI Fragrance Finder

Bagwan Perfumery may offer an AI-powered Fragrance Finder or fragrance recommendation quiz.

The quiz may ask about:
Preferred fragrance families
Fragrance notes
Occasion
Season
Longevity preference
Projection preference
Budget
Product preferences
Lifestyle preferences

The information provided is used to generate fragrance recommendations.

You should avoid entering sensitive personal information into the quiz unless specifically requested and appropriately explained.

Section 15.ai

15. AI Customer Support

We may use AI-assisted customer support technologies to answer questions and assist with:

Product information
Order status
Shipping
Returns
Exchanges
Frequently asked questions
Website navigation
General customer support

AI-generated responses may not always be perfect. Customers may request or be directed to human assistance where appropriate.

Customer information processed through support systems will be handled according to this Privacy Policy and applicable third-party service terms.

Section 16.usage

16. Loyalty and Membership Program

If you participate in our loyalty or membership program, we may process:

Account information
Purchase history
Reward points
Membership tier
Rewards earned
Rewards redeemed
Referral activity
Eligible transactions
Membership preferences

This information is used to administer your membership and provide associated benefits.

Section 17.usage

17. Subscription Services

If Bagwan Perfumery offers subscription-based perfume refills or similar recurring services, we may process:

Subscription details
Selected products
Delivery frequency
Shipping address
Subscription status
Renewal information
Payment status
Cancellation or pause requests

Recurring payment processing may be handled by an authorized payment provider.

We will not store complete payment credentials when such information is processed directly by the payment provider.

Section 18.collection

18. Franchise, Vendor and Distributor Information

If you interact with Bagwan Perfumery as a franchisee, vendor, distributor, business partner, or other commercial user, we may collect:

Name
Business name
Contact details
Business address
Tax or registration information
Banking or settlement information
Purchase information
Contract information
Communication records
Account credentials
Transaction records

Such information may be processed for account administration, commercial operations, settlements, compliance, and business relationship management.

Section 19.collection

19. Marketplace and Third-Party Ecommerce Channels

Where Bagwan Perfumery sells products through third-party marketplaces or ecommerce channels, information may be exchanged with the relevant platform for:

Order processing
Inventory synchronization
Shipping
Customer support
Returns
Refunds
Settlement
Reconciliation

Such platforms may independently process personal data under their own privacy policies.

Section 20.usage

20. How We Use Personal Information

We may use personal information to:

Create and manage customer accounts.

Process orders.

Process payments.

Deliver products.

Manage returns and exchanges.

Provide customer support.

Communicate order and service updates.

Send marketing communications where permitted.

Manage loyalty and membership programs.

Provide personalized recommendations.

Operate AI-powered features.

Prevent fraud and abuse.

Protect website and system security.

Improve products and services.

Analyze business performance.

Conduct internal reporting.

Manage subscriptions.

Process refunds.

Maintain accounting and business records.

Comply with applicable laws and legal requirements.

Enforce our terms and policies.

Resolve disputes.

Protect our rights, customers, employees, and business.

Maintain and improve website and application performance.

Section 21.usage

21. Legal and Business Purposes for Processing

Depending on the circumstances and applicable law, personal information may be processed for purposes including:

Providing products and services requested by you
Fulfilling contractual or transactional obligations
Complying with legal obligations
Fraud prevention and security
Customer service
Legitimate business operations where applicable
Consent-based marketing and personalization where required
Maintaining records
Responding to lawful requests

Where consent is required under applicable law, we will seek consent through an appropriate mechanism.

Section 22.usage

22. Data Sharing and Disclosure

We do not sell personal information to third parties for money.

We may share information with carefully selected service providers where reasonably necessary to operate our business.

These may include:
Payment processors
Logistics providers
Courier companies
SMS providers
WhatsApp communication providers
Email service providers
Push notification providers
Hosting providers
Analytics providers
Security providers
Customer support providers
Technology providers
AI service providers
Marketplace platforms
Accounting and professional service providers

We may also disclose information:

When required by law
In response to lawful governmental requests
To prevent fraud or abuse
To protect rights or property
To investigate security incidents
To enforce our agreements

In connection with a merger, acquisition, restructuring, sale, or transfer of business assets

Section 23.usage

23. Third-Party Service Providers

Bagwan Perfumery may integrate third-party services including, depending on the features enabled:

Razorpay – payment processing
Shiprocket – shipping and logistics
Twilio – communication services
Email service providers
Firebase Cloud Messaging – push notifications
Hosting and infrastructure providers
Analytics providers
Social login providers
AI technology providers
Marketplace platforms

Third-party providers may process information according to their own privacy policies and applicable contractual arrangements.

Customers should review the privacy policies of third-party providers where relevant.

Integrated Key Tech & Logistics Partners:

Razorpay (Payments)Shiprocket (Logistics)Twilio (SMS/WhatsApp)Firebase Cloud MessagingHostinger VPS (Storage)
Section 24.security

24. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include:
HTTPS / SSL encryption
Access controls
Role-based permissions
Authentication controls
Secure password storage
API security
Rate limiting
Server security
Firewall controls
Database access restrictions
Audit logging
Backup procedures
Malware and security monitoring
Security updates
Administrative controls

No electronic transmission or storage system can be guaranteed to be completely secure.

Section 25.security

25. Hosting and Storage

Our primary application infrastructure and storage may be hosted on a Hostinger VPS.

Customer information and application data may be stored on our infrastructure or on third-party infrastructure used to provide specific services.

We implement reasonable security measures appropriate to the nature of the information and the risks involved.

Section 26.usage

26. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Providing services
Completing transactions
Customer support
Accounting
Tax and legal compliance
Fraud prevention
Dispute resolution
Security
Enforcement of agreements
Business recordkeeping

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable law and legitimate retention requirements.

Section 27.rights

27. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal data, which may include:

Requesting information about processing
Requesting access to personal information
Requesting correction of inaccurate information
Requesting deletion where legally permitted
Requesting withdrawal of consent where processing is based on consent
Requesting correction or updating of account information
Managing marketing preferences
Requesting information regarding certain processing activities
Raising privacy-related complaints or grievances

The availability and scope of these rights depend on applicable law and the nature of the processing.

Section 28.rights

28. Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent by contacting us or using available preference controls.

Withdrawal of consent does not affect processing that occurred before withdrawal.

Certain services may not function if required information or permissions are withdrawn.

Section 29.rights

29. Marketing Opt-Out

You may opt out of promotional communications by:
Using the unsubscribe link in promotional emails
Adjusting available account preferences

Disabling push notifications through device settings

Contacting us at order@bagwanperfumery.com

Opting out of promotional communications will not necessarily stop transactional or legally required communications.

Section 30.rights

30. Children's Privacy

Our services are intended for general consumers and are not knowingly directed toward children where prohibited by applicable law.

We do not knowingly collect personal information from children in circumstances where parental or guardian authorization is required unless appropriate authorization is obtained.

If you believe that a child has provided personal information to us inappropriately, please contact us.

Section 31.usage

31. International Customers and Cross-Border Processing

Bagwan Perfumery may offer international shipping and may use service providers located in or operating from countries outside India.

Where personal information is transferred or processed across borders, we will take steps required by applicable law and applicable contractual or technical safeguards.

The availability of international services may vary by country.

Section 32.security

32. Data Breach and Security Incidents

If we become aware of a personal data breach requiring notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and respond to the incident and provide notifications where legally required.

Section 33.security

33. Social Media

Our website or applications may contain links, widgets, or integrations with social media platforms.

Interactions with those platforms may be governed by their own privacy policies.

We are not responsible for the privacy practices of independent third-party social media platforms.

Section 34.security

34. External Links

Our website may contain links to third-party websites, applications, marketplaces, payment services, social media platforms, or other services.

Once you leave our website, the privacy practices of the third party may apply.

We recommend reviewing the privacy policy of each third-party service you use.

Section 35.usage

35. Business Transfers

If Bagwan Perfumery undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of the relevant business assets, subject to applicable law and appropriate protections.

Section 36.rights

36. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our services
New technologies
New integrations
Changes in legal requirements
Changes in business operations
Changes in data-processing practices

The updated Privacy Policy will be published on this page with a revised "Last Updated" date.

For material changes, we may provide additional notice where appropriate or required.

Section 37.rights

37. Grievance and Privacy Contact

For questions, requests, complaints, or concerns relating to this Privacy Policy or your personal information, please contact:

Bagwan PerfumeryOld Bus Stand RoadPalanpur, Gujarat – 385001India

Email: order@bagwanperfumery.com

Please include sufficient information to help us identify your account or request.

We will handle privacy-related requests in accordance with applicable law.

Section 38.overview

38. Consent and Acknowledgment

By using the Bagwan Perfumery website, applications, or services, you acknowledge that you have reviewed this Privacy Policy.

Where applicable, we will obtain consent separately for processing activities that require consent.

Your continued use of our services following an appropriately notified update to this Privacy Policy may be subject to the updated policy, to the extent permitted by applicable law.

Section 39.overview

39. Important Notice

This Privacy Policy is intended to describe Bagwan Perfumery's privacy and data-processing practices in a clear and transparent manner.

It does not replace applicable legislation, regulations, contractual obligations, or specific notices that may be provided at the time information is collected.

Where a specific consent notice, cookie notice, payment notice, subscription notice, or other legally required disclosure is presented, that notice should be read together with this Privacy Policy.

Contact Us

Bagwan PerfumeryOld Bus Stand Road, Palanpur, Gujarat – 385001Email: order@bagwanperfumery.comWebsite: bagwanperfumery.com

Last Updated: 18th Aug 2026
Grievance & Privacy Officer

Need Help or Have a Privacy Request?

If you have questions regarding this Privacy Policy, wish to exercise your privacy rights, request data correction/deletion, or lodge a grievance, please reach out directly to our Grievance Redressal Officer.

Registered Heritage Headquarters

Bagwan Perfumery

Old Bus Stand Road

Palanpur, Gujarat – 385001, India

Direct Privacy Emailorder@bagwanperfumery.com