Refund & Return Policy

Brand: Bagwan PerfumeryAddress: Old Bus Stand Road, Palanpur, Gujarat – 385001, IndiaEmail: order@bagwanperfumery.comWebsite: bagwanperfumery.com

Perfumes and fragrance products are personal-use and hygiene-sensitive products.

For health, hygiene, safety, product-integrity, and quality-control reasons, opened, used, sprayed, tested, tampered, or materially altered perfume/fragrance products may not be eligible for return or exchange, except where the product is defective, damaged in transit, incorrect, or otherwise covered by applicable consumer rights or law.

The eligibility of a return will depend on:

Nothing in this Policy is intended to restrict any mandatory consumer right or remedy available under applicable law.

A product may be eligible for return, replacement, or other resolution where applicable if:

The wrong product was delivered.

The wrong variant or quantity was delivered.

The product arrived materially damaged.

The product is defective.

The product is materially different from the product ordered.

The product does not conform to the applicable description/specification.

The shipment is materially incomplete.

Another return condition expressly stated on the product page applies.

A return is otherwise required under applicable law.

The product should generally be:

Additional conditions may apply depending on the reason for the return.

Unless otherwise stated on the product page or required by applicable law, the following may not be eligible for return merely because the customer changed their mind:

This restriction does not remove rights relating to defective, damaged, incorrect, or non-conforming products where applicable.

The applicable return period will be displayed on the relevant product page, checkout page, order details, or applicable promotional terms.

Unless a different period is expressly specified, a return request should be submitted within:

The return period will be calculated according to the applicable order/delivery status and business rules.

Requests submitted after the applicable return period may be declined except where a longer period or remedy is required by applicable law.

Customers can initiate a return through the available customer account/order-management interface or by contacting:

We may request additional information reasonably necessary to evaluate the claim.

After receiving a return request, Bagwan Perfumery may review:

Approval of a return request does not necessarily mean that a refund will be issued immediately.

The returned product may need to be received and inspected before the final resolution is determined.

If your product arrives damaged, leaking, broken, crushed, or materially compromised, please contact us as soon as possible.

Photograph the outer package before opening.

Photograph the shipping label.

Record the unboxing process.

Photograph the damaged product.

Photograph the inner packaging.

Retain all original packaging.

Report the issue promptly.

This information may be required to investigate a shipping claim with Shiprocket or the applicable courier partner.

If you receive a product that differs from the product ordered, contact us promptly.

The resolution will depend on product availability and applicable circumstances.

If an order contains multiple products and one or more products are missing, contact us with:

We may verify the shipment weight, packing records, inventory records, and courier information before determining the appropriate resolution.

If you believe a product is defective, contact us with details of the issue.

A product may be considered defective where it has a material manufacturing or functional issue that is not attributable to:

For fragrance products, normal variation in fragrance perception, longevity, projection, or performance based on individual skin chemistry does not necessarily constitute a product defect.

A customer may experience a fragrance differently from another person.

do not automatically constitute a product defect.

Accordingly, opened or used perfume products generally cannot be returned solely because the customer does not like the fragrance or because the fragrance performs differently from their personal expectation, subject to applicable law and any specific product guarantee offered by Bagwan Perfumery.

If a perfume or fragrance product appears to have leaked during transit:

Do not discard the packaging.

Photograph the package.

Photograph the shipping label.

Photograph the leaked product.

Record an unboxing video where available.

Contact Bagwan Perfumery promptly.

We may require the product and packaging to be retained for investigation or courier claim purposes.

Where a return is approved, Bagwan Perfumery may determine the appropriate return-shipping method.

Bagwan Perfumery may arrange or bear the applicable return shipping cost, subject to verification.

The customer may be responsible for applicable return shipping charges where disclosed and permitted by law.

The applicable return-shipping terms will be communicated during the return process where relevant.

Where pickup is available, Bagwan Perfumery or its logistics partner may arrange a return pickup.

If pickup is unavailable, the customer may be provided with alternative return instructions.

Return shipments may be processed through Shiprocket and its integrated courier partners.

Bagwan Perfumery may not be able to guarantee a specific courier partner for every return shipment.

Customers must package approved returns securely.

Unless otherwise instructed:

Use the original product packaging.

Use appropriate protective packaging.

Include all applicable accessories.

Do not remove product labels.

Do not alter the product.

Securely seal the package.

Damage caused by inadequate customer packaging may affect the return assessment where permitted by applicable law.

Returned products may be inspected after receipt.

If the returned product does not satisfy the applicable return conditions, the request may be rejected subject to applicable law.

A refund may be issued where:

A return is approved.

An order is cancelled successfully.

A product is unavailable after payment.

A wrong or materially defective product is confirmed.

A damaged product is confirmed.

A shipment cannot be fulfilled.

A refund is otherwise required under applicable law.

Another refund condition is expressly offered by Bagwan Perfumery.

Where possible, refunds for prepaid orders will be processed through the original payment method or through an appropriate payment/refund mechanism.

Depending on the transaction, refunds may be processed through our payment provider, including Razorpay.

Once a refund is approved, Bagwan Perfumery will initiate the refund within the applicable processing period.

The time required for the refunded amount to appear in the customer's account may vary after the refund is initiated.

Customers should contact us if a refund does not appear after the applicable processing period communicated by us.

Whether original shipping charges are refundable depends on the reason for the refund and applicable law.

applicable shipping charges may be refunded where appropriate.

For eligible customer-initiated returns or other situations, shipping charges may be non-refundable where permitted by law and disclosed to the customer.

Where only part of an order is eligible for refund, Bagwan Perfumery may issue a partial refund corresponding to the approved item or applicable amount.

If an order is cancelled before fulfillment and payment has already been received, the applicable amount will be refunded according to the cancellation and refund process.

If the order has already been dispatched, the cancellation may instead need to be handled through the applicable return or delivery process.

Where the platform provides a cancellation option, customers may request cancellation before the order reaches a non-cancellable fulfillment stage.

The availability of cancellation will be shown according to the actual order status.

Once a shipment has been dispatched, cancellation may not be available through the normal order interface.

Provide another appropriate resolution.

Additional shipping costs may apply in circumstances where permitted by law.

Customers should not place COD orders unless they intend to accept delivery.

If a COD shipment is repeatedly refused or not accepted, the shipment may be returned to origin through the courier network.

Such measures are intended to prevent shipping abuse.

Refunds for RTO shipments will be handled according to the reason for the RTO, applicable order terms, and applicable law.

If the replacement product is unavailable, Bagwan Perfumery may offer a refund or another appropriate resolution.

If an approved exchange involves a product of:

The customer may be required to pay the applicable difference.

The applicable difference may be refunded or provided as store credit where appropriate.

Specific exchange rules may vary by promotional or product-specific terms.

Products purchased under promotional offers may have special return and refund conditions.

Where a promotion requires multiple products to be purchased together, returning only part of the promotional order may affect the promotional benefit.

The applicable promotional terms will govern the calculation.

If an order includes a free gift and the qualifying order or product is returned, the free gift may also be required to be returned.

If the free gift is not returned where required, Bagwan Perfumery may adjust the refund to account for the applicable value, subject to applicable law.

Gift cards, vouchers, and promotional credits may be subject to separate terms.

Gift cards may not be refundable for cash.

Promotional vouchers may not be transferable.

Expired vouchers may not be reinstated.

Promotional credits may be cancelled when the qualifying transaction is refunded.

If reward points were earned from an order that is subsequently refunded or cancelled, the corresponding points may be reversed.

If reward points were redeemed against an order, the refund calculation may be adjusted according to the applicable loyalty program rules.

Points have no cash value unless expressly stated otherwise.

For subscription-based perfume refill services:

Cancellation must be requested before the applicable processing/renewal stage.

Orders already processed may not be cancellable.

Refund eligibility will depend on subscription terms and product status.

Opened or used fragrance products may not be eligible for return except where otherwise required by law.

Subscription-specific promotional benefits may be reversed following cancellation or refund where applicable.

The subscription checkout and subscription terms will provide additional information.

International returns may be subject to additional requirements.

International returns will be handled on a case-by-case basis subject to applicable law and courier feasibility.

For international orders, customs duties, taxes, brokerage fees, and other import-related charges may not automatically be refundable by Bagwan Perfumery.

Customers should contact us for case-specific assistance.

Unless otherwise stated or required by applicable law, products that may be excluded from change-of-mind returns include:

This list does not exclude remedies for defective, damaged, incorrect, or non-conforming goods where applicable.

Bagwan Perfumery may investigate unusual or potentially abusive return activity.

Where fraud or abuse is reasonably suspected, Bagwan Perfumery may restrict returns, suspend an account, cancel orders, or take other appropriate action, subject to applicable law.

For certain claims, we may request:

This evidence is used to investigate and resolve claims fairly.

Failure to provide reasonably requested evidence may make investigation more difficult, but will not by itself eliminate any mandatory legal rights.

If a transaction is identified as unauthorized, fraudulent, or suspicious, Bagwan Perfumery may investigate it with the payment provider, bank, logistics partner, or relevant authorities.

Any refund will be handled according to the applicable payment process, investigation outcome, and applicable law.

Where appropriate and where permitted, Bagwan Perfumery may offer store credit instead of a cash refund.

Where applicable law requires a monetary refund, those legal requirements will prevail.

The customer will receive the applicable refund amount after the return/refund assessment.

If a refund has been confirmed by Bagwan Perfumery but has not appeared in your account, please:

Verify the payment method used for the original transaction.

Check your bank/card/UPI statement.

Wait for the applicable payment-provider processing period.

Contact us if the amount remains unavailable.

We may coordinate with the payment provider to investigate.

After receiving and reviewing the relevant information, Bagwan Perfumery will determine the appropriate resolution based on:

Nothing in this Policy is intended to remove, restrict, or override mandatory rights or remedies available to consumers under applicable law.

Where goods are defective, damaged, incorrect, materially different from the agreed description/specification, or otherwise subject to a statutory remedy, Bagwan Perfumery will handle the matter in accordance with applicable legal requirements.

The Consumer Protection (E-Commerce) Rules, 2020 require ecommerce entities to provide information relating to return, refund, exchange, warranty/guarantee, delivery and shipment, among other information, and contain protections concerning goods that do not conform to advertised or agreed specifications and certain delivery delays.

If any provision of this Policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.

Bagwan Perfumery may update this Refund & Return Policy from time to time.

The revised Policy will be published on this page with a new "Last Updated" date.

Bagwan PerfumeryOld Bus Stand RoadPalanpur, Gujarat – 385001India

For faster assistance, please include your order number in your communication.

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